Integrated Wireless Technologies Success Stories

Canon USA World Headquarters:

Challenges: Municipal code required that the building owner provide communications for the Fire District throughout the entire building. The customer also required that they have communications throughout the entire building. These systems needed to be separate from one another.

Solution: After running coverage tests and analyzing public safety needs, IWT achieved the best solution by installing four Bird Bi-Directional Amplifier Systems, allowing continuous, uninterrupted communications throughout the building.

Montauk Business Transport:

Challenges: Their business was growing rapidly, frequently adding new vehicles to their fleet. Their operating region was expanding exponentially and immediately outgrew the usefulness of traditional dispatch as they were contracted in multiple regions throughout NY and NJ. They needed reliable, wide-area coverage that complied with local school district and DOT requirements.

Solution: In order to provide unified, wide-area communication for Montauk Bus, IWT immediately recognized there was only way to reliably meet all their needs and achieve private network security. Utilizing Motorola TRBO Connect+ Trunking and the OneVoice Network, IWT was able to satisfy the customer, meet DOT requirements and exceed school district communication requirements.

Southold Town Police:

Challenges: When coverage issues delayed the arrival of assistance to an injured officer, the Town of Southold asked IWT to ensure the town had adequate portable radio coverage.

Solution: After running extensive coverage tests, IWT recognized that increasing the coverage wasn’t as simple as it might seem. Considerations had to be made for simultaneous transmission concerns and system reliability. All issues were addressed, and coverage issues were resolved by installing a 7-site voted 3-site simulcast communications system, consisting of Motorola Solutions GTR8000 platform and MLC8000 Comparator/Link.

Southampton Town Police:

Challenges: Recognizing its communication system was becoming obsolete – replacement parts for many components were no longer available – the town asked IWT for a solution that would meet the needs of its users today and into the future.

Solution: IWT recognized that the right solution wouldn’t be achieved by just replacing aging components with new ones. IWT studied their needs and changing usage to help discover existing shortcomings that could be solved. IWT redesigned the Town of Southampton’s 24X7 Dispatch Center (for Fire, EMS, and Police) by upgrading their Centracom Gold Elite Console with Motorola Solutions latest MCC7500 series console. Including Watson Furniture stations with “sit to stand” positions for improved ergonomics would also minimize dispatcher fatigue.

Patchogue Fire District:

Challenges: Following years of buying radios as needed to replace aging devices, the District found itself with a collection of aging and mismatched radios. Repairs on older models were no longer possible. Having multiple models with different features proved confusing as there was no standard.

Solution: IWT helped identify the hazards their fleet of aging, mismatched radios presented to their members. IWT assisted by guiding them towards rugged radios that could withstand extreme conditions typical to the fire service and serve them for years. All their radios were replaced with Motorola Solutions APX Mobile and Portable Radios.

Southampton Village Volunteer Ambulance:

Challenges: Their existing VHF repeater was failing to provide adequate coverage throughout their service area causing dead zones and resulting incomplete or garbled communications.

Solution: IWT assisted the Village in the transition to Suffolk County’s 700Mhz P25 TDMA Trunking System, a robust solution designed for specifically for public safety (by the County and Motorola Solutions) and already in place, which required the switch to Motorola Solutions APX Mobile and Portable Radios.